Customer Relationship Management

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Customer Relationship Management

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2 of 2 open Positions
Call Center Manager
Location: Mumbai | Job ID: JC/798/2018

Role: Lead the contact center for voice, email, web, chat processes. Understand the Measurable metrics and expertize in achieving the SLA Responsibility: Set clear team goals and ensure and supp ...Read more

Assistant / Deputy Manager - Service Quality
Location: Mumbai | Job ID: JC/737/2018

Role and responsibilities: To set up the Service Measurement vertical and run BAU ops including Service retrieval to improve the Service Quality scores end to end. · In store Proces ...Read more